Ask Lauren

The Lauren

Ask Lauren

Community concierge pilot project creating vertical communities in apartment buildings.




Centre for Dialogue


SFU Semester at CityStudio


  • Janet Moore
  • Duane Elverum

City of Vancouver:

  • Keltie Craig

Student Team:

  • Brendan Bailey | UBC
  • Sarah Barnes | UBC
  • Mercedes Mork | SFU
  • Natradee Quek | UBC
  • Nicole Doucette | SFU


  • Healthy City Strategy
  • Engaged City Strategy

City goal area:

  • Cultivating Connections


Ask Lauren is a CityStudio community concierge pilot project creating vertical communities in apartment buildings to inspire a friendlier city.

A volunteer role to welcome residents home and connect people with one another. This is to create a friendlier environment in apartment buildings. The concierge was piloted at The Lauren, 1051 Broughton Street, a new rental-only building by Westbank Corp. As more new buildings are developed in Vancouver, a Community Amenity Contribution is required by developers. A Community Concierge is an amenity, and using the toolkit it could be offered as a part of this existing program. The toolkit ensures anyone can have access to knowledge about their neighbourhood and inspire relationships in their building.

Ask Lauren
Ask Lauren

What Happened Next?

The pilot project at The Lauren was a great success with 96% of residents saying they wanted the concierge service to continue. The community concierge toolkit developed for the Ask Lauren project will now be housed at Gordon Neighbourhood House and is accessible to all.

The City of Vancouver has also recently launched the Hey Neighbour program partially based on the Ask Lauren pilot. Learn more here.